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Common FeaturesAttachments & Rich Text Editor

Attachments & Rich Text Editor

Supportomation provides a rich text editor for composing replies and notes, with full support for file attachments, image paste, and video uploads.

Tip

Role Access Admin and Lead can compose replies and attach files. Member can view attachments and formatted content.

Rich Text Editor

The TipTap-based editor appears when composing replies or editing assignment notes. It supports:

Formatting Options

  • Bold, italic, and other text formatting
  • Ordered and unordered lists
  • Links (click to insert URL)
  • Block quotes

Spell Check

The editor includes built-in spell check that respects your preferred locale setting. If your locale is set to Spanish (es-MX), spell check will use Spanish dictionaries.

Attachments

Supported File Types

  • Images: PNG, JPG, GIF, WebP
  • Documents: PDF, Word, Excel, text files
  • Video: MP4 and other video formats (up to 50MB)

How to Attach Files

There are several ways to add attachments:

MethodDescription
Upload buttonClick the attachment icon in the editor toolbar to browse and select files
Clipboard pasteCopy an image and paste directly into the editor (Ctrl/Cmd+V)
Drag and dropDrag files from your desktop into the editor area

Viewing Attachments

  • Images display inline in the conversation and can be clicked to open in a lightbox viewer
  • Documents show as download links — click to download
  • Videos can be played directly in the browser

Large Attachments

Files larger than 5 MB are handled via streaming upload to bypass Convex’s action argument size limit. The upload process shows a progress indicator.

Storage Options

Your admin configures where attachments are stored:

OptionDescription
Convex StorageBuilt-in storage (default). No additional setup required.
S3 / R2External cloud storage via Amazon S3 or Cloudflare R2. Requires access keys in Settings.

Dark Mode

Toggle between light and dark mode using the sun/moon icon in the top-right corner of the header.

Dark mode dashboard

  • Your preference is saved automatically
  • Persists across sessions
  • All UI elements support dark mode, including the editor, lightbox, and all pages

Tips & Troubleshooting

IssueSolution
Images not displayingCheck storage configuration in Settings
Paste not workingEnsure clipboard contains an image, not a file reference
Large file upload failingCheck your storage provider configuration and available space
Spell check wrong languageUpdate your preferred locale in your profile
Dark mode not applying to some elementsTry refreshing the page

Next Steps

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