Responsibilities
Responsibilities are technical domains that describe what area of the system a ticket relates to. Examples include Web Frontend, Backend API, Mobile, Database, and Infrastructure. When a ticket is classified, it can be tagged with a responsibility so the right developer or team knows which part of the codebase is affected.
Role Access Admin can create, edit, and delete responsibilities. Lead and Member can view the list.
Getting There
- Click Team in the sidebar
- Select the Responsibilities tab
What Responsibilities Are
A responsibility represents a technical domain or layer of your system. They answer the question: “What part of the technology stack does this issue involve?”
| Example Responsibility | Covers |
|---|---|
| Web Frontend | Browser UI, React components, CSS, client-side logic |
| Backend API | Server endpoints, REST/GraphQL APIs, middleware |
| Mobile | Native and hybrid mobile apps |
| Database | Schema changes, queries, migrations, data integrity |
| Infrastructure | Hosting, CI/CD, deployment, monitoring |
Responsibilities are distinct from Features, which describe functional areas (what the user is trying to do) rather than technical layers (where in the stack the work happens).
How Responsibilities Are Used
- Ticket classification: When AI analyzes an incoming email or when a team member manually edits a ticket, a responsibility can be assigned to indicate the technical domain
- Filtering: Responsibilities appear on ticket cards and can help teams quickly identify which tickets fall in their domain
- Reporting: Track how many tickets relate to each technical area over time
Managing Responsibilities
Creating a Responsibility
- On the Responsibilities tab, click Add Responsibility
- Enter a name that clearly identifies the technical domain
- Click Save
Editing a Responsibility
- Click the edit icon next to the responsibility you want to change
- Update the name
- Click Save
Existing tickets tagged with this responsibility will reflect the updated name.
Deleting a Responsibility
- Click the delete icon next to the responsibility
- Confirm the deletion
Deleting a responsibility removes it from future assignment. Tickets that were previously tagged with the deleted responsibility will no longer display it.
Tips & Troubleshooting
| Issue | Solution |
|---|---|
| Cannot create or edit responsibilities | Only Admins can manage responsibilities. Check your role. |
| Not sure whether to use a Responsibility or a Feature | Responsibilities describe the technical layer (where in the stack). Features describe functional areas (what the user does). Use both for precise classification. |
| Deleted a responsibility by mistake | Recreate it with the same name. Previously tagged tickets will not be re-linked automatically. |
Next Steps
- Features — Define functional areas for the other axis of ticket classification
- Team Members — Manage who is on the team
- Ticket Detail — Where responsibilities are assigned to individual tickets